Terms and Conditions for Gensets UK

Last Updated: September 2026

Welcome to Gensets UK. These Terms and Conditions govern your use of our website, located at www.gensetsuk.com, and the purchase of any goods or services from us. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our site.

1. Information About Us

• Company Name: GENSETSUK
• Contact Email: gensetsuk@email.com
• Contact Phone: 01277 715176

2. Website Use & Intellectual Property

• Acceptable Use: You agree to use this website only for lawful purposes. You must not use the site to transmit malicious software or perform fraudulent activities.
• Intellectual Property: All content on this website including text, graphics, logos, product descriptions, and images is the property of Gensets UK. You may not copy, reproduce, or distribute this content without our prior written permission.
• Account Security: If you create an account, you are responsible for keeping your login credentials confidential.

3. Product Information & Pricing

• Accuracy: We make every effort to display product dimensions, specifications, and images accurately. However, we cannot guarantee your device's screen will perfectly reflect the actual color or finish of the items.
• Pricing: All prices are displayed in GBP (£). Prices are [inclusive / exclusive] of VAT and exclude delivery charges, which will be calculated at checkout.
• Price Changes: We reserve the right to change prices at any time. Changes will not affect orders that we have already confirmed via email.

4. Orders and Contract Formation

• Order Placement: Placing an order on our site constitutes an offer to purchase.
• Contract Acceptance: A binding legal contract is only formed when we send you a shipping confirmation email, not when you receive an initial automated order acknowledgement.
• Order Cancellation by Us: We reserve the right to decline or cancel any order if a product is out of stock, if there is an error in pricing/description, or if we suspect fraudulent activity.

5. Delivery and Risk

• Delivery Areas: We deliver across the United Kingdom. Separate rates and restrictions may apply for the Scottish Highlands, Northern Ireland, and offshore islands.
• Timeframes: Delivery timeframes are estimates. We are not liable for delayed deliveries caused by third-party couriers or factors outside our control.
• Transfer of Risk: Risk of damage or loss passes to you as soon as the goods are delivered to your specified address.

6. Right to Cancel & Returns (Consumer Rights)

This section applies strictly to retail consumers. It does not apply to business-to-business (B2B) transactions.

• 14-Day Cooling-Off Period: Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items without giving a reason.
• Exclusions: Custom-built, modified, or specially ordered genset units cannot be returned unless they are faulty.
• Return Costs: You are responsible for the cost of returning items to us safely. Items must be returned in their original condition and packaging.
• Refunds: We will process your refund within 14 days of receiving the returned items back at our warehouse.

7. Faulty Goods & Warranties

• Statutory Rights: If a product is faulty, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.
• Manufacturer Warranties: Many of our generator units come with a standard manufacturer's warranty. Details of specific product warranties will be provided with your purchase.

8. Limitation of Liability

• Consumer Limit: Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
• Business Limit: For commercial buyers, we are not liable for any loss of business, loss of profit, business interruption, or indirect losses arising from the use or inability to use our products. Our maximum liability shall not exceed the price paid for the specific goods in question.

9. Privacy & Cookies

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, store, and process your personal data in compliance with the UK GDPR and Data Protection Act 2018.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [England and Wales / Scotland / Northern Ireland]. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of that region.