Privacy Policy for GensetsUK

Last updated: September 14, 2026

At GensetsUK, we are committed to protecting and respecting your privacy. 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.gensetsuk.com, or use our services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy,    please do not access the site.

1. Important Information and Who We Are

GensetsUK is the data controller and is responsible for your personal data                     (collectively referred to as "we", "us" or "our" in this privacy policy). 

If you have any questions about this privacy policy, including any requests to exercise             your legal rights, please contact us using the details below:

• Full name of legal entity: GENSETSUK
• Email address: gensetsuk@email.com
• Telephone number: 01277 715176

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues. We would, however, appreciate the       chance to deal with your concerns before you approach the ICO, so please contact us first. 

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 

• Identity Data: Includes first name, last name, username or similar identifier, and title. 
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers. 
• Financial Data: Includes bank account and payment card details (if purchasing parts/services). 
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us. 
• Technical Data: Includes internet protocol (IP) address, browser type and version,             time zone setting, operating system and platform, and other technology on the devices you use to access this website. 
• Usage Data: Includes information about how you use our website, products, and services. 

3. How Your Personal Data Is Collected

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you request a quote, purchase equipment, or contact customer support.
• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a Contract: Where we need to perform the contract we are about to     enter into or have entered into with you (e.g., fulfilling a generator order or service contract).
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Comply with a Legal Obligation: Where we need to comply with a legal or regulatory obligation. 

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or     text message. You have the right to withdraw consent to marketing at any time by contacting us.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from       being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. 

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data (data portability).
• Right to withdraw consent. 

If you wish to exercise any of the rights set out above, please contact us.

8. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. 

Clicking on those links or enabling those connections may allow third parties to collect or share data about you. 

We do not control these third-party websites and are not responsible for their privacy statements.